Orders & Billing

Can I make changes to my order?

We do our best to process your order promptly, but you can make changes to your order within 24 hours. We may still be able to make changes after this time, but you’ll need to contact us to check.

I haven’t received an order confirmation. What should I do?

Once you’ve placed an order, you should receive a confirmation to the email address you provided. If you don’t receive one, please check your spam/junk folder. Then, if you still can’t find it, please get in touch.

I’ve received the wrong item in my order. What should I do?

Mistakes sometimes happen! If you’ve received the wrong item, please contact our customer service team and we will advise on what to do before sending you the correct item.

What payment methods do you accept?

We accept payment methods, including PayPal, Visa, Mastercard, Maestro.

What currencies can I pay with?

Our prices are automatically converted into your local currency based on the exchange rate on the day of your purchase. This means you can pay for your order and receive refunds in your local currency.


Where do you deliver?

We deliver US.

How long does delivery take?

Delivery times depend on your location:

1-4 working days for US delivery

Please note, all our items are made to order, so please allow the following times for us to process your order before it is dispatched: 1-2 working days

Will COVID-19 affect my order?

There may be some minor delivery delays with your order, so please bear with us. We recommend that you allow a few more days for delivery and ask that you wait an additional three working days before contacting our customer service team about a delayed delivery. Thanks for your patience!

My order hasn’t turned up after several weeks. Can I claim a refund?

If you still haven’t received your order after 28 days, please let us know and we will investigate and send a replacement item or issue a refund at your request.

Will my order incur custom and import charges?

Unfortunately, we can’t control custom and import charges as these are added once an item arrives at its destination. These charges vary from country to country, so we advise that you check what they might be before placing your order, so you don’t get any unwanted surprises!



Can I return an item?

We hope you love your DEMANDcase purchase, but if you’re not 100% happy with it, we don’t want you to be disappointed! We’ll happily accept returns within 30 days of your purchase, offering a full refund.

Shipping fees incurred in the return of goods are non-refundable unless we have made a shipping error. You are responsible for all shipping and handling fees for returned items.

All returned items must be unused and in their original condition. We reserve the right to refuse a refund on any items that are non-saleable.

Can I exchange an item?

Yes, within 30 days of your purchase – just contact our customer service team and they will process this for you. Unfortunately, we can’t cover the shipping fees for the return of your original order unless we have made a shipping error.

If the item you’re exchanging costs less than your original purchase, we will refund the difference. If it costs more, you will be required to pay the difference.

All returned items must be unused and in their original condition. We reserve the right to refuse an exchange on any items that are non-saleable.

How do I contact customer service about a return or exchange?

If you’d like to talk to us about an order you’re not happy with or ask a question about our returns policy, you can contact our customer service team here.


Are your cases fully protective?

All our cases are hard-wearing and durable, offering a high level of protection against day-to-day damage. However, we can’t guarantee that our cases will protect your phone in all circumstances.